A Shaky Start to Islands Cruise Gives Way to Smoother Sailing
The Record, Bergen County, NJ › September 08, 2004
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Summary
The view was irresistible: a panorama of palm trees, beaches, and mountains stretching into the morning clouds. From the upper deck of our cruise ship, several passengers had already gathered along the railing by the time I found a spot to soak up the brilliant Hawaiian landscape.
It was too inspiring to let pass quietly. I turned toward the woman beside me, said something about the beautiful scene, and listened as she agreed. But when I asked if she was enjoying herself, she frowned.See the full content of this document
Extract
A Shaky Start to Islands Cruise Gives Way to Smoother Sailing
The service, she said, was far below the standard she had experienced on other cruises. Waiters were rude; other crew members didn't seem to care about customer service. We were barely halfway into our seven-day cruise of the Hawaiian Islands, but Mary Pupo of New York was already disappointed.
She knew this was no or...See the full content of this document
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