Raising the Bar for Frustrated Commuters

Summary


It was after 7 p.m. and frustration contorted their faces. One woman cried into her cellphone.

"Just two minutes! I missed it by just two damned minutes!"

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Raising the Bar for Frustrated Commuters

"I'm sooo sorry," she said as she lugged her handbag, her briefcase and her disappointment into the swirling crowd of the Secaucus Junction rail station.

Did ...

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