Breaking the Bad News ; Doctors Get Sensitivity Training

Summary


When Karl Jackson learned that his mother had cancer almost 15 years ago, it was a cold, hard discussion, with little room for emotion and lots of plans for surgery.

Ten years later, it was Jackson's turn. His doctor sat down next to him, said the blood work was in and asked if he was ready to hear the results. It turned out to be multiple myeloma, an incurable but treatable cancer of the plasma cell.

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Extract


Breaking the Bad News ; Doctors Get Sensitivity Training

"Every time he explained something, he asked if I had a question for him I really felt like he cared," Jackson said.

That kind of bad news is repeated thousands of times a day at bedsides, across desktops and over the phone, turnin...

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